Questions & answers

Online, on our booking engine: choose your dates, your room and your extras (dinners, breakfasts, spa, treatments); confirmation is instant. You can also call us on +33 2 47 93 69 16 or email reservation@chateaudecandes.com.

The price depends on the dates, the room and the number of guests. For your dates, the booking engine shows the exact price of every available room and the total for your stay; the tourist tax is added to it.

Only a 30% deposit. The balance is requested 3 days before your arrival, by a secure payment link. If you arrive within 3 days, the full stay is paid when booking. Online payment is secure.

The deposit is refundable up to 3 days before your arrival; the exact date is shown on your confirmation. For any change, call or email us — we always find a solution.

Yes: a same-day arrival can be booked online until 7 pm. Later than that, call us on +33 2 47 93 69 16 and we will settle you in ourselves.

The spa, treatments and packages that include them are booked and paid online, by card, on a secure payment page. At the restaurant without the spa — dinner, brunch, breakfast, lunch — the table is booked online with no prepayment: everything is paid on the day.

€1.30 per adult per night. Teenagers, children and babies do not pay it.

Yes. Every guest who books online receives a call from our team before arrival, to check the essentials: beds, times, special requests, allergies.

Yes: from €1,000 spent with us, we give you €50 of credit for every €1,000, to use at the restaurant and the spa.

Adults: 18 and over. Teenagers: 12 to 17. Children: 3 to 11. Babies: 0 to 2, free; they do not count towards the room’s capacity, and a baby cot is lent on request at no charge.

Babies (0 to 2) stay free, up to two per room: they do not count towards capacity, a baby cot is lent on request at no charge, and they pay no tourist tax. Breakfast and brunch are free for them. High chairs are available in the restaurant.

Yes. Children aged 3 to 11 enjoy the Zen Garden spa during family times: 8–10 am, 7–9 pm, and all day on Wednesdays, with an adult. Teenagers (12 to 17) have access at the usual times.

Yes, in the guest houses and rooms, for €20 per pet per day. They are not allowed in the restaurant, the spa or the château itself.

Check-in from 3 pm, check-out before 11 am. A later check-out may be possible depending on availability, for a supplement: ask at reception.

In the château, 11 rue Trochet, Candes-Saint-Martin. It is open every day from 8:30 am to 7 pm, with a phone line day and night. If you arrive after 7 pm, let us know and we will send you everything you need to get in.

At the free public car park at the top of rue Trochet, on the corner of rue du Puits Saint-Michel. From there, walk back down rue Trochet to number 11: about a hundred metres.

Yes, free, in every room and in the common areas.

Air conditioning is being installed in our rooms from March 2027. Until then: fans and the natural coolness of the tuffeau stone walls.

Some are: all of Maison Compostelle, Indre and Maine (Maison Rempart), Cour pavée and Four à pain (Maison Perrière). Others have an inside staircase or are upstairs; access is shown for each room in the booking engine.

Yes, rooms are cleaned every day. Towels are changed on request.

Yes, to add when booking: a bathrobe at the guest price, €49 for an adult and €34 for a child; a bottle of Anima crémant from Maison Mabileau left in your room, €35.

Yes: one hour of Zen Garden spa is included per night of your stay. Heated pool, sauna, hammam, Nordic baths. Book your times on site or from your stay page. An extra hour: €20 per person.

Eight people at most at the same time from 1 October to 30 April, twenty from May to September, so everyone enjoys the calm. For our guests, the included access is booked in one-hour slots per person, as long as there is room in the slot.

Yes, €20 per person, on top of an included access or a massage, when attendance allows: if the spa may fill up at that time, the extra hour is not offered, to keep room for included accesses; it may open up closer to the date.

Children may be present during family times: 8–10 am, 7–9 pm, and all day on Wednesdays. The rest of the time, the spa is for adults and teenagers.

Beneath the château terrace: a heated pool in the vaulted cellar and a cave hammam, booked privately for an hour, just for you, for up to 6 people: €80 for our guests, €120 without a stay. Optional: a bottle of crémant and a sweet platter, €50 for two.

Yes, online, with your stay or separately. Treatments are given from 10 am to 7 pm. A treatment can be cancelled up to 72 hours before its time.

Non applicable : the FAQ discusses pregnant women, not children.

Yes, by booking and subject to availability: access to the Zen Garden spa is €48 per person for 2 hours, between 10 am and 7 pm. On Fridays and Saturdays from 4 pm, it is reserved first for hotel guests: places may open to visitors closer to the date if the spa is not full.

Yes: Massage & private Côté Loire Spa — Duo €350; Duo massage & Sunday Brunch — spa access included €328 (Sunday); Discovery Package €109 (Monday, Friday); Sunday Brunch at the Pressoir & Côté Loire Spa Duo €194 (Sunday); Spa Discovery Offer €83 (Monday, Wednesday, Thursday, Friday); Zen Loire Spa €150; Spa Brunch Duo — Baladin, weekdays €130 (Monday, Tuesday, Wednesday, Thursday, Friday); A romantic night for two €699 (Thursday, Friday, Saturday, Sunday); Brunch & Côté Loire Spa Duo — Baladin, weekdays €146 (Monday, Tuesday, Wednesday, Thursday, Friday); Spa & Dinner — private Côté Loire and dinner at the Pressoir, for two €238 (Thursday, Friday, Saturday, Sunday); Spa & Dinner — Zen Garden and dinner at the Pressoir, for two €214 (Thursday, Friday, Saturday, Sunday); Signature evening — Massage, private Côté Loire & dinner with wine pairing €479 (Thursday, Friday, Saturday, Sunday); Massage & Spa Solo €155; Massage & Spa Duo €310. The price shown is for the whole package.

Yes, for regular visits to the Zen Garden spa: 5-Session Pass €199, 10-Entry Spa Pass €299, 20 Spa Access Pass €499, 40-Entry Pass €899.

Yes, for a group, on certain time slots. Contact us for a quote.

Le Pressoir du Château, our restaurant in a 17th-century troglodyte press house, serves dinner Thursday to Sunday, 7 pm to 10:30 pm (arrival between 7 and 8:30 pm), and brunch on Sundays from 11 am to 2 pm. It is open to everyone, staying with us or not.

3 courses (starter, main, dessert) €59; 4 courses €69; children’s menu (up to 12, main and dessert) €29. Wine pairing is a supplement: €24 for 2 glasses, €34 for 3 glasses.

All-you-can-eat brunch, buffet and drinks included (wine too): €49 per adult, €25 per child aged 3 to 11. On Sundays it replaces breakfast.

There is a vegetarian option for every course. For gluten-free, lactose-free or vegan diets, please tell us before you arrive so the kitchen can prepare; we cannot guarantee it at the last minute.

It is added to your booking: a buffet of local produce served under the Pressoir vaults, 8:30 to 10:30 am. €25 per adult or teenager and €12 per child aged 3 to 11 when booked with the stay, free for babies; €28 if not booked in advance. Without a stay at the château, the breakfast buffet is €32.

A table booked without prepayment can be changed or cancelled from the link sent by text or email with your confirmation. A meal paid online (brunch, for example) can be cancelled up to 48 hours before: it is refunded, less a 3% booking fee. After that it remains due; if something comes up, call us as early as possible.

High chairs are available. Set in troglodyte rooms, the restaurant is unfortunately not wheelchair accessible, and dogs are not allowed.

Le Baladin closes for the season on 19 October 2026 (last service on the 18th) and reopens on 1 April 2027. In between, everything happens at Le Pressoir du Château.

The Street Art Park (5 hectares, 60+ artworks, lit every evening, free for our guests day and night), the Zen Garden spa, the Côté Loire Spa, and the Dôme, our wellness space, when a class is held during your stay.

Candes-Saint-Martin, one of the Most Beautiful Villages of France, where the Loire meets the Vienne: the collegiate church next door, Montsoreau, Fontevraud Abbey 5 km away, Saumur and Chinon, wine cellars and tastings, the Loire by Bike route (we are an Accueil Vélo stop).

Candes-Saint-Martin lies between Saumur (20 minutes) and Chinon (25 minutes), 1 hour from Tours and Angers and about 3 hours’ drive from Paris. By train: TGV from Paris to Tours (Saint-Pierre-des-Corps) in about 1 hour, then a regional train to Port-Boulet station, 10 minutes from the château.

Our team welcomes you in French, English and Chinese.

Yes, up to 60 people, for a seminar, a board meeting or a private event. Email sales@chateaudecandes.com for a quote.

Yes: stays, spa, treatments and dinners, from our online shop.

A gift voucher issued by the château (its number starts with BC) is booked online: the “Book my visit online” link sent with the voucher opens the booking module with your voucher already entered. Choose your date; if you add anything, the difference is paid online by card. For a gift box bought elsewhere, call us on +33 2 47 93 69 16.